QA & Revenue Analytics
Stop sampling 2% of calls. Score every interaction.
ConvoBrains gives QA managers and team leads full coverage - AI scorecards, heat maps, leaderboards, and ticket-based coaching - plus executive revenue analytics in one platform.
100%
vs 2% manual
87%
+4% this week
24
12 tickets open
$142K
flagged this Q
Parameter heatmap preview
100%
Conversation Coverage
From 2% manual sampling to complete AI auditing
−40%
QA Cost Reduction
Reduced manual review workload across operations
2.5 hrs
Saved Per Agent
Automated feedback loops and instant QA summaries
+23%
Revenue Lift
Improved conversion quality and coaching precision
Why teams switch
Your current QA stack wasn't built for 100% coverage
2% sampling hides the real story
You're auditing a random slice while compliance risks and coaching gaps live in the other 98%. Problems surface only after customers complain or deals slip.
Spreadsheets don't scale
Manual scorecards drift. Rubrics live in shared drives. Every team scores differently, and leadership can't trust the numbers when it's time to coach or report.
Coaching never closes the loop
Feedback sits in email threads with no follow-through. Agents hear what went wrong once - then the same issues repeat because there's no ticket workflow to track improvement.
Platform capabilities
Everything you need to run QA at scale
From automated scoring to executive revenue analytics - one platform, one source of truth.
Executive visibility without waiting on reports.
Operational and quality KPIs in one view - audit counts, AI scores, fatal violations, and trend charts with filters by agent, team, and date range.
- Role-based dashboards for every stakeholder
- Drill-down filters and export to Excel
- Timeline graphs for quality performance
Calls Audited
Avg AI Score
Fatal Violations
Manual Reviews
See which parameters fail before they become trends.
Color-coded matrix of scorecard parameters across time buckets. Spot weak spots instantly and prioritize coaching where it matters.
- Day, week, and month granularity
- Top and bottom performing parameters
- Per-parameter agent rankings
Parameter Performance Heatmap
Rank agents by the KPIs that matter.
Horizontal bar leaderboards and management tables rank your team by selected quality metrics - with status badges for coaching priority.
- Switch KPIs with one click
- Team-wide and per-agent views
- Compliance and violation tracking
Performance Leaderboard
Speaker-labeled transcripts on every interaction.
Call, chat, and email transcripts with agent/customer labels, synced audio playback, and AI summaries - all in the conversation detail view.
- High-accuracy speech-to-text
- Multi-channel: voice, chat, email
- Searchable dialogue with timestamps
Agent
Thanks for calling. How can I help you today?Customer
I'm having trouble with my recent order - it hasn't arrived.Agent
I understand. Let me pull up your account and check the shipping status.Dynamic scorecards - no manual rubric drift.
AI scores every interaction against your custom parameters. Configurable templates, fatal violation flags, and optional manual auditor overrides.
- 100% automated scoring coverage
- Custom parameters per team
- Calibration tools for QA managers
John Doe
Call · 14:20
Revenue leakage and compliance in one executive view.
Executive summary with revenue opportunity, sentiment trends, competitor intelligence, and quality compliance - tied together for leadership.
- Revenue leakage and recovery analysis
- Compliance score trends
- Action items with ownership
Total Opportunity
$1.2M
+12.5% projected Q3
Compliance Score Trend
AI coaching reports your team actually reads.
Weekly sandwich-style feedback per agent: strengths, areas for improvement with actionable tips, and next steps. Team leads see roll-up views.
- Quality score with daily trend
- Radar of weakest parameters
- Team performance insights
What Went Well
Strong empathy on billing disputes. Verification steps followed consistently.
Areas for Improvement
Objection handling on pricing - offer value framing before discounting.
Next Steps
Review top performer calls on pricing. Target 3 calls this week.
Close the loop - from flag to coached to resolved.
Kanban workflow for performance issues: pending review, active coaching, monitoring, and resolved. Comments, assignment, and stage guidance built in.
- Five-stage coaching workflow
- Auto-resolve when metrics recover
- Full audit trail per ticket
Pending
Coaching
Monitoring
Resolved
The upgrade path
What changes when you switch
Move from random audits to full coverage without adding headcount.
One scorecard system every team trusts - no more version drift.
Stop toggling between QA tools and BI dashboards.
Built for your role
One platform, every stakeholder
Audit 100% without scaling headcount.
Your team can't manually review every call - but compliance still demands it.
ConvoBrains automates scoring against your scorecards, flags fatal violations instantly, and gives you calibration tools to keep AI and human auditors aligned.
- Configure scorecard templates and parameters
- Calibration workflows for auditor alignment
- QA coverage ROI for leadership reporting
QA Coverage ROI
How it works
Live in days, not months
Connect your conversations
Plug in your dialer, CRM, chat, and email. ConvoBrains ingests calls, transcripts, and metadata - no manual uploads.
AI scores 100% automatically
Every interaction is scored against your custom scorecards. Heat maps, leaderboards, and dashboards update in real time.
Coach with tickets and feedback
AI-generated agent feedback, team roll-ups, and ticket-based coaching close the loop from flag to coached to resolved.
See 100% QA coverage in action
Book a demo with our team. We'll walk through your scorecards, dashboards, and coaching workflow - tailored to how your team runs QA today.