ConvoBrains gives QA managers and team leads full coverage — AI scorecards, heat maps, leaderboards, and ticket-based coaching — plus executive revenue analytics in one platform.
For QA managers, team leads, and operations leaders who need full coverage — not a sample.
Parameter heatmap
AI scorecards
AI scores every interaction against your custom parameters. Configurable templates, fatal violation flags, and optional manual auditor overrides.
AI Scorecard
72/100QA heat maps
Color-coded matrix of scorecard parameters across time buckets. Spot weak spots instantly and prioritize coaching where it matters.
QA leaderboard · Compliance KPI
Transcripts & coaching
Speaker-labeled transcripts synced with scored parameters. Tickets turn flagged moments into coaching sessions with a full monitoring loop.
Transcript
Agent: Thanks for calling — how can I help?
Customer: I need to update my billing address.
Agent: I can help with that. Let me verify your account.
Scored
Verification
Passed
Tone
Passed
Resolution
Passed
Different views for the people who audit, coach, and report on quality.
Audit 100% without scaling headcount. Configure scorecards, flag fatal violations instantly, and keep AI and human auditors aligned.
Book a demoHeat maps show which parameters are slipping. Leaderboards rank your team. Tickets turn feedback into coached, resolved workflows.
Book a demoOperational and quality KPIs in one view — audit counts, AI scores, fatal violations, and trend charts with filters by agent and team.
Book a demoQA insights tied to revenue. Quality metrics and revenue leakage in one platform — not separate tools with separate reports.
Book a demoSee how ConvoBrains replaces manual QA sampling with full-coverage AI auditing — configured for your scorecards and teams.
SOC 2 Type I · GDPR ready · Enterprise SSO and audit trails
